Privacy Policy

Privacy Policy

Introduction
YaqeenRCM is committed to protecting the privacy and confidentiality of all customer and patient data in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy describes how we collect, use, protect, and disclose personal and health information as part of our healthcare revenue cycle management services. Our objective is to maintain transparency and uphold the highest standards of data protection.

SMS Privacy Policy
YaqeenRCM respects your privacy. Any phone numbers collected for SMS communications or opt-in consent will not be shared with third parties or affiliates for marketing purposes.

HIPAA Compliance Statement
YaqeenRCM maintains full compliance with HIPAA standards across all operations, including digital platforms, infrastructure, and staff protocols. We ensure the following:

• Continuous monitoring of HIPAA rules and regulatory changes.

• Integration of privacy and security safeguards into all client-facing websites and systems.

• Utilization of HIPAA-compliant platforms for storing and transmitting patient data.

• Enforcement of strict internal controls and staff training to ensure data confidentiality and integrity.

Types of Information Collected
YaqeenRCM may collect the following types of personal and health-related information:

• Contact Information: Name, phone number, email address, mailing address.

• Health Information: Diagnoses, treatments, medical records, insurance details, and other health-related data required for billing and RCM operations.

How We Collect Information
We gather data in the following ways:

• Directly from healthcare providers or patients through forms, EHR systems, or manual data entry.

• Through secure electronic platforms and HIPAA-compliant integrations.

• As part of claims processing, patient communications, and healthcare IT services.

Purpose of Data Collection
The personal and health information we collect is used to:

• Support healthcare revenue cycle functions such as billing, coding, and claims processing.

• Communicate with healthcare providers and their patients.

• Improve our internal systems, workflows, and service delivery.

• Comply with legal, regulatory, and contractual obligations.

Data Security Measures
YaqeenRCM employs a comprehensive security framework to protect sensitive data, including:

• End-to-end encryption (data in transit and at rest).

• Role-based access control and audit logs.

• Regular security testing and vulnerability assessments.

• Secure, HIPAA-compliant hosting and physical security measures.

Data Sharing
YaqeenRCM does not share personal or health data with third parties for marketing purposes. Limited data may be shared under the following conditions:

• With third-party service providers necessary to deliver our services, under HIPAA-compliant agreements.

• When required by applicable law, regulation, or legal process.

• Internally, among authorized staff members, solely for the purposes of payment and healthcare operations.

User Rights
You have the right to:

• Request access to your personal data.

• Correct or update inaccurate information.

• Request data deletion, subject to legal and regulatory requirements.

• Inquire about how your data is used and stored.

Notice of Privacy Practices
YaqeenRCM implements internal policies and training to ensure all employees handle health information responsibly. Personal health data is accessed strictly on a need-to-know basis to support RCM services and is never used for unauthorized purposes.

Policy Updates
We may periodically revise this Privacy Policy to reflect changes in regulations, technology, or our service offerings. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised terms.

Contact Information
For questions or concerns about this Privacy Policy or to exercise your data rights, please contact:

📧 Email: contact@rcm.yaqeentech.com

We are committed to addressing your inquiries promptly and transparently.